From initial bad experience to loyal customer
review by Tommy on 2/24/2019
So I started collecting vinyl records again and searched online for hours, to find advice on outer sleeves. The name Packlinq came up in several threads and when I saw the price I had to order. I chose 12" in standard and gatefold sizes, 10" for the shellacs and 7" to cover(!) all my needs. Payment and processing of the order went fine and then I just had to wait for delivery. I tracked the order for days and it seemed to be stuck somewhere in transit. I contacted Packlinq customer service and was treated like royalty by the service agent. He managed to turn a bad experience into a great one. Since the shipping company did not do their job, another shipment was arranged by the service representative, and this time it arrived quickly. This level of service is fantastic!
Quality - The sleeves are outstanding. The clarity and shininess makes even the old and damaged record sleeves in my collection look almost new. The blank surface makes it easy to slip records in and out of the shelves, while still giving good grip on your fingertips. Some online comments mentioned that this type of plastic sleeves are prone to seam splits but not on these. Out of 400 sleeves I've had one single seam split.
So in conclusion - quality and price is the best I've found so far. Customer service is hands down unbeatable. I'm placing my second order after completing this review.